March 14, 2004

Memories of Housecalls Past

Plumber->Electriction->Digitician

As early as the 1990s, a few pioneers made house calls. But the business has surged as word travels among neighbors, friends, co-workers, and professional networks. A conservative estimate of at-home service puts it at a $7 billion market -- and growing. Prices for home visits range from $30 to $125 an hour. The Judge family paid nearly $300 to fix an $800 computer.

In 1993-94 I was part of a small consulting firm that worked with corporate customers during the day and moonlighted doing housecalls for home users and small business at night. Ten years later, people are still using an Operating System that costs them over and over again. When will the madness stop.

Posted by bill at March 14, 2004 04:12 PM
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